When it comes to car shipping, two names often come up in customer searches: Navi Auto Transport and Montway Auto Transport. Both are recognized brokers in the industry, but their business models, customer experience, and technology differ in important ways. At Navi, our goal has always been to lead with transparency, innovation, and speed—and that’s why more customers are making the switch from Montway to Navi.
1. Technology and Customer Experience
Montway has been in the market for years, but their systems remain largely traditional. Most communication still happens via calls and emails, leaving customers waiting for updates.
Navi leads with technology.
- AI-powered quoting and dispatching: Customers receive fast, accurate quotes and real-time order updates.
- 24/7 AI support + live agents: You don’t wait until business hours—you get instant answers any time.
- Live tracking portal: Navi’s online tracking tool keeps customers updated from dispatch to delivery.
👉 With Navi, you don’t have to wonder where your car is—we keep you informed every step of the way.
2. Pricing Transparency
One of the biggest complaints customers report about older brokers is bait-and-switch pricing—low quotes upfront that later increase when a driver is finally assigned. Montway has often been called out in reviews for this.
Navi sets a higher standard:
- No hidden fees. What you’re quoted is what you pay.
- Clear COD vs. Prepaid options. Customers know exactly when and how to pay.
- Approval-based dispatch. For premium orders, we get your approval before booking the driver—putting control in your hands.
3. Speed and Flexibility
Montway often requires longer lead times, and expedited pickup can be difficult to arrange without significant price increases.
Navi specializes in speed:
- 1-day pickup options available nationwide.
- 50% faster dispatch rates compared to industry averages.
- Flexible scheduling for college students, military relocations, dealerships, and families.
When time matters, Navi gets the job done faster.
4. Reputation and Customer Reviews
Montway is one of the biggest brokers by volume—but that size often comes at the expense of personalized service. A quick look at independent review sites shows mixed experiences.
Navi auto transport is quickly becoming a leader in customer satisfaction:
- Rated highly by Forbes Advisor, 10BestCarShipping, and other industry experts.
- Consistently 9/10 or higher in independent expert reviews.
- Transparent feedback system that helps us improve daily.
Our growth has been driven by happy customers recommending us—not just marketing dollars.
5. The Future of Auto Transport
Montway represents the “old guard” of the auto transport industry. While they rely on traditional call-center methods, Navi is building the next generation of car shipping:
- Automated systems that reduce delays.
- Smarter matching between carriers and customers.
- A commitment to sustainability, innovation, and scaling globally.
Navi isn’t just another broker—we’re setting the standard for how modern auto transport should work.
Final Verdict: Navi vs. Montway
Both Montway and Navi can ship your vehicle. But if you want:
✅ Transparent pricing
✅ Faster pickups
✅ Real-time tracking
✅ Innovative AI support
✅ A company focused on your experience
…the choice is clear: Navi Auto Transport is leading the way.
